Reservation

Q: Which dates do I fill in if I want to compare parking providers?

When comparing the parking providers at airports , you should enter the dates on which you wish to park you car. Unless you are going for the Park, Sleep & Fly parking option, the date you enter is the day of your flight. As prices for some parking spaces are subject to change, we encourage you to make a good estimate of your expected arrival time to the car park. For example, you might have to pay for the entire day even if you park your car late in the evening or at night.

Q: What time must I fill in when doing my booking?

If you have selected Valet Parking , you should indicate the time that you expect to be at the airport terminal. With regards to your return, fill in the time that you expect to be out of the airport, including the time needed for landing and collecting your luggage. That amounts to approximately 1 hour after the expected landing time. We encourage you to call the parking provider immediately after landing so that staff can make sure your car is ready and waiting for you at the terminal exit on time. If you opted for Shuttle Parking , indicate the time that you expect to be at the car park. Please make sure to allow enough time for your trip - at least 30 minutes for handling time as well as extra time needed to get to the terminal with the shuttle bus. With regards to your return, you should indicate the time that you expect to be boarding the shuttle bus. With landing and collecting your luggage, that amounts to approximately 1 hour after expected landing time.

Question 1

How do online bookings work?

Accepted Answer

Making an online reservation with ParkCare is very quick and easy! To see an overview of all available parking providers for your time of travelling, simply fill in your departure and arrival dates into our comparison tool. You can then compare the different parking services and facilities on offer, as well as the price rates of each parking provider. If you are still unsure about the best option for you, you can always read reviews from previous customers to weigh the pros and cons of each parking option. Once you have made your final decision, simply fill in the relevant details and complete your payment through our secure payment system. Within 24 hours of your booking, you will receive a booking confirmation via e-mail. Do not forget to check your spam folder if you have not received it on time!

Question 2

Which dates do I fill in if I want to compare parking providers?

Accepted Answer

When comparing the parking providers at airports, you should enter the dates on which you wish to park you car. Unless you are going for the Park, Sleep & Fly parking option, the date you enter is the day of your flight. As prices for some parking spaces are subject to change, we encourage you to make a good estimate of your expected arrival time to the car park. For example, you might have to pay for the entire day even if you park your car late in the evening or at night.

Question 3

If I change my arrival and/or departure time, will my airport parking price change?

Accepted Answer

If you decide to change your departure and/or arrival times, there is a possibility that the initial parking price will change. The change in pricing depends on the parking provider as some charge per day whilst others charge per half day. Please make sure you enter the correct times.

Question 4

What time must I fill in when doing my booking?

Accepted Answer

If you have selected Valet Parking, you should indicate the time that you expect to be at the airport terminal. With regards to your return, fill in the time that you expect to be out of the airport, including the time needed for landing and collecting your luggage. That amounts to approximately 1 hour after the expected landing time. We encourage you to call the parking provider immediately after landing so that staff can make sure your car is ready and waiting for you at the terminal exit on time. If you opted for Shuttle Parking, indicate the time that you expect to be at the car park. Please make sure to allow enough time for your trip - at least 30 minutes for handling time as well as extra time needed to get to the terminal with the shuttle bus. With regards to your return, you should indicate the time that you expect to be boarding the shuttle bus. With landing and collecting your luggage, that amounts to approximately 1 hour after expected landing time.

Question 5

How can I be certain that my booking is correct?

Accepted Answer

Once you have completed your payment, we will send a confirmation of your booking via e-mail within 24 hours. Your booking confirmation will contain all the necessary information regarding your reservation and the parking services. We will also forward this information to your selected parking provider. If you wish to view all of your details and your booking information, you can also create a free ParkCare account. If you haven't received your booking confirmation, please make sure to check your spam folder first. If you still can't find the confirmation of your booking, you can either contact us via e-mail, phone or chat, or request another confirmation e-mail via your ParkCare personal account. Is this the day of parking? In this case, we encourage you to reach out to the parking provider directly.

Question 6

Can I make a reservation without first knowing my flight details?

Accepted Answer

Booking a parking space without knowing your flight details is possible if you know the dates on which you intend to fly. The dates you fill in when making your reservation serve as a rough indicator for your parking provider so that they can ensure enough staff are available at the day of your arrival. Once you receive your exact flight details, please forward the information to us via e-mail, phone or chat, so that we can inform your parking provider.

Question 7

How do I see if there are still any parking spots available?

Accepted Answer

Once you fill in your travel data into our comparison tool, all the available parking spaces at the time of searching from all the parking providers will be shown to you. Every time you search for a parking space, the information about the availability of different parking providers is updated.

Question 8

What time is it best to book my airport parking?

Accepted Answer

We advise booking your parking space as soon as you know you will be needing one, because the cheapest parking spots near airports always sell out first. This is especially true for peak travel season, when the number of travellers in need of airport parking is very high. Our recommendation is to book at least 1 week prior to flying in order to make sure that more options are available for you to choose from.

Question 9

For how many vehicles can I book?

Accepted Answer

You can indicate the desired number of cars and parking spaces when making your reservation. If you wish to change the number of cars after you have already completed your reservation, please send us an e-mail at contact@parkcare.co.uk and we will make sure to take care of all the necessary arrangements.

Question 10

Is there a way to change or cancel my reservation?

Accepted Answer

If you wish to make changes to your booking, please send us an e-mail to contact@parkcare.co.uk and we will make sure to take care of all the necessary arrangements. In your e-mail, please include your details and indicate the changes you want to make to your booking. You can also change your booking via our contact form on ParkCare. If you wish to cancel your booking, please log in to your ParkCare personal account, where you can submit a cancellation request. We strongly encourage you to first read the general terms and conditions of the parking provider for information about their reimbursement policy.

Question 11

I have not received the confirmation of my booking. What should I do?

Accepted Answer

Normally, you should receive a confirmation e-mail within 24 hours of your booking. If you haven't received the confirmation of your booking in your inbox, please first check your spam folder. If you still can't find your confirmation email, we encourage you to contact us via email, phone or chat. You can also submit a request for a new email via your ParkCare personal account.

Question 12

Am I allowed to arrive with a different vehicle to the one I indicated in my booking?

Accepted Answer

You are allowed to bring a different vehicle to the one you booked with if you contact your parking provider at least 1 day prior to parking. If you know that you will be coming with a different vehicle more than 1 day in advance, please send us an email at contact@parkcare.co.uk and we will make sure to take care of all the necessary arrangements. Please include in your e-mail your booking details and the registration number of the new vehicle you are coming with.

Question 13

“Lowest price guaranteed”: How does it work?

Accepted Answer

When you book your parking space through ParkCare, you automatically book at the lowest possible price. We’ve agreed with our parking providers that they’ll charge at the same or a higher rate compared to our website. You also don’t have to pay any booking fees with us. This means that you always book for the lowest price.

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