Shuttle Parking

Question 1

Is it still possible for me to use the shuttle bus services if I am a wheelchair user?

Accepted Answer

If your wheelchair is foldable, you can take the shuttle bus to the airport.

Question 2

How many people can the shuttle bus transfer at once?

Accepted Answer

The size of the shuttle bus varies per provider. In most cases, shuttle buses can carry no more than 8 people at once. When booking your parking spot, you can indicate the number of people travelling with you, so that your parking provider is fully informed and can make the necessary transfer arrangements for you and your travelling party.

Question 3

Why do I have to leave my keys at the car park?

Accepted Answer

Whether you hand over or keep your car keys depends on your chosen parking form. With regards to Valet Parking, you leave your keys with the parking provider for the whole duration of your trip because a chauffeur parks your car for you. With regards to Shuttle Parking, you get to keep your keys because this is a self-park option, meaning that you park the car yourself. If a parking provider asks to keep your keys whilst you are away, this may be to make car parking more efficient and the car park more organised, or for fire safety reasons. You will always be informed about this in the pros and cons section of our website ParkCare.

Question 4

Do I have to leave my keys at the car park?

Accepted Answer

Whether you get to keep your keys or not varies per airport parking provider and the parking form you have chosen. Handing over your keys isn't usually necessary if you have chosen Shuttle Parking, as this is a self-park option. In some cases, however, the parking provider may ask you to give up your keys for the duration of your trip just to maximise space in the car park and make car parking more efficient for customers, or to ensure security with regards to fire safety. Rest assured that your car will not be driven unless it is absolutely necessary to do so, and that your keys will always be kept in a safe until you return. You will always be able to see if you can keep your keys in the comparison overview of the parking providers.

Question 5

I have parked my vehicle at the car park. How do I get to the airport?

Accepted Answer

Your means of transportation to the airport depend on the parking form you have chosen. With regards to Shuttle Parking, you first park your car at the car park and then hop on a free shuttle bus, which brings you straight to the airport terminal. If you opted for Valet Parking, you will drop off your car at the airport terminal and hand over your keys to the chauffeur, who will then park your car for you. With Park & Walk, you simply take a few minutes' stroll straight to the airport after you have parked. With Park, Sleep & Fly, you are taken to the airport from the hotel, usually with a shuttle bus.

Question 6

How frequently does a shuttle bus run?

Accepted Answer

It is important to inform the parking provider about you expected time of arrival when making your reservation. This way, your parking provider can make sure to provide you with a timely shuttle transfer straight to the airport. In most cases, you can board a shuttle bus right after parking, but the shuttle driver might also want to wait for other customers to fill the bus. During peak season, parking providers are well aware that shuttle buses fill up much quicker than usual. Rest assured that the parking provider will make the necessary adjustments to ensure that buses run more frequently and that there is enough staff to accommodate all customers.

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