Parking

Question 1

My car got damaged while I was away. What can I do?

Accepted Answer

If you notice any damage done to your vehicle, please contact us. Your complaint will be forwarded straight to the parking provider.

Question 2

I am in a wheelchair. Can I use the car park?

Accepted Answer

If you are a wheelchair user, you can choose from three parking options. If your wheelchair is foldable, using Shuttle Parking services is a possibility. You can also opt for Valet Parking, where a chauffeur will take over your car at the airport terminal and park it for you. No transfers will be needed as the drop off point is right at the airport terminal. Finally, Park & Walk is always located within walking distance to the airport, meaning that no transfer will be needed from the car park and within a few minutes you will be at the check-in desks.

Question 3

Is the car park within walking distance from the airport terminal?

Accepted Answer

That depends on your chosen parking form. If you opt for Valet Parking, you drop off your car at the airport terminal, where a chauffeur takes over and parks it for you in a secure car park. Normally, the parking attendant will inspect your car on the spot, which will take approximately 5 minutes of your time. If that is not the case, make sure to take the necessary precaution of recording your mileage and taking photos/videos of your car. This is an extra security measure, which will prevent any misunderstandings between you and the parking provider in the future. With regards to Shuttle Parking, the length of your trip to the airport depends on how far the car park is located from the terminal. This can vary per provider, but you can always check the distance in the overview when comparing different providers. With Park & Walk, you are always within walking distance from the terminal.

Question 4

What should I do in case my flight gets delayed?

Accepted Answer

In this case, it is important to contact and inform your parking provider that you will be running late to pick up your car. While parking providers usually follow the times of all flight arrivals, you should take the necessary precaution of calling just to prevent any further issues that might arise because of the delay. You can find the contact details of your parking provider in the confirmation e-mail or in your personal ParkCare account.

Question 5

What if I am running late and cannot arrive to the car park on time?

Accepted Answer

If you'll be arriving late at the car park, it is important to contact and inform the parking provider about the delay, as well as to indicate the expected time of arrival. The contact details of your parking provider are included in the confirmation e-mail, but you can also find them in your personal ParkCare account.

Question 6

What different parking forms can I choose from?

Accepted Answer

ParkCare has 4 different parking forms on offer. These include: Valet Parking, Shuttle Parking, Park, Sleep & Fly and Park & Walk. You can read more about each parking form here: Parking Forms.

Question 7

Is there always a possibility to park my car in a covered parking spot?

Accepted Answer

Whether the parking spot is covered or uncovered will always be indicated in the overview of parking services, as this varies per parking provider. If the parking provider has both covered and uncovered parking spaces on offer, you will be able to choose the one you prefer better when making your reservation.

Question 8

“Strictly-monitored car parks only” guarantee: What does it mean?

Accepted Answer

Before a parking provider appears on our website, we check it thoroughly for security, reliability, and quality. Each parking provider, each location, and each car park is carefully reviewed and evaluated regularly by professionals. Before you book a space, you can also browse through previous customer reviews and ratings to see how their experiences with specific parking providers have been. Once you’ve used a parking service yourself, you can also easily leave a review and help new customers pick the best and most suitable parking space.

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